keplertech

Epson & Citizen Authorized Service Center

Printer Repair Service
in Dubai & UAE

Certified technicians. Genuine parts. Fast turnaround. The only authorized repair center in Dubai for both Epson and Citizen printers.

Call +971 4 323 1008 Request a Quote
Epson Authorized Dealer
Citizen Authorized Dealer
4–24 Hour Response
On-Site Across UAE
Genuine Parts Only

Our Repair Services

Choose Your Printer Brand

We are the only repair center in Dubai authorized by both Epson and Citizen. Each brand has a dedicated service page with brand-specific expertise.

01

Authorized Service Center

Epson Printer Repair

WorkForce and SureColor Epson models serviced by factory-trained technicians with genuine Epson parts.

View Epson Service 02

Authorized Service Center

Citizen Photo Printer Repair

CX-02, CX-02W, CY-02, CZ-01 — professional dye sublimation printer repair for studios, events, and photo booths across the UAE.

View Citizen Service

Why Kepler Tech

The Authorized Difference

Any shop can attempt a repair. Only an authorized center can guarantee it.

  • 1.

    Factory Authorization

    Officially authorized by Epson and Citizen — not self-proclaimed. This means access to genuine parts, official repair manuals, and manufacturer-level diagnostic tools.

  • 2.

    Certified Technicians

    Our engineers are trained directly by Epson and Citizen — not general-purpose repair staff. Brand-specific expertise means faster diagnosis and lasting fixes.

  • 3.

    On-Site Service, UAE-Wide

    We come to your office, studio, or event venue. No need to transport heavy or sensitive equipment to a service center.

  • 4.

    Warranty on Repairs

    Every repair carried out at Kepler Tech comes with a satisfaction guarantee and warranty on parts replaced.

10+
Years serving businesses across the UAE
4–24h
Typical response time after booking
2
Brands with full factory authorization in the UAE
100%
Genuine OEM parts used in every repair

Common Problems We Fix

We Fix These Issues — Fast

From straightforward fixes to complex diagnostics, our technicians handle it all.

Printer Not Printing

Queue errors, driver issues, connectivity failures resolved quickly.

Printhead Clogging

Blocked nozzles causing faded, streaked, or missing colors.

Paper Jams

Feed mechanism issues and roller damage causing recurring jams.

Ink / Color Errors

Cartridge detection failures, color banding, and ink system faults.

Error Codes

Any error code on any Epson or Citizen model — diagnosed and resolved.

Dye-Sub Media Issues

Ribbon errors, color accuracy, and feed problems on photo printers.

Firmware & Driver Issues

Outdated firmware, driver conflicts, and wireless connectivity failures.

Preventive Maintenance

Scheduled servicing to extend equipment life and prevent breakdowns.

How It Works

Book a Repair in 4 Steps

1

Contact Us

Call, WhatsApp, or fill out our contact form. Describe your printer issue — we'll assess it right away.

2

Technician Visit

We send a certified technician to your location, or you can drop the unit at our Dubai service center.

3

Diagnosis & Quote

We diagnose the fault using official tools and provide a transparent, no-surprise repair quote.

4

Repair & Handover

Repair completed with genuine parts. We test thoroughly before handover with a repair warranty.

Printer down? Let's fix it today.

Speak directly with a certified Epson or Citizen technician — no call centers, no waiting.

Call +971 4 323 1008

Frequently Asked Questions

Do you repair all Epson and Citizen printer models?
No, we specialize in servicing Epson Business and Large Format printers, specifically WorkForce and SureColor series. We also handle Citizen dye-sublimation photo printers, including models like CX-02, CY-02, and CZ-01.
Absolutely. We offer on-site repair across Dubai and the UAE. A certified technician will visit your location equipped with tools and genuine parts to resolve most issues in a single visit.
Most repairs are completed within 24–48 hours. Simple issues like paper jams or driver faults are often fixed on-site during the first visit. Complex repairs requiring parts may take longer, and we’ll keep you updated throughout.
Yes — only genuine OEM parts from Epson and Citizen. As an authorized dealer for both brands, we have direct access to official replacement components, which ensures your repair is durable and doesn’t void your warranty.
We cover Dubai, Abu Dhabi, Sharjah, Ajman, and other Emirates. Contact us with your location and we’ll confirm availability and response time for your area.
Scroll to Top